Vlietland Hospital enhances Patient Service with iSOFT

The Vlietland Hospital in Schiedam is improving its patient service with the iSOFT Afspraken portal (appointment portal) Broka. Through this portal, patients can make online appointments with the Vlietland hospital 24/7. Herewith, administrative task are reduced to a minimum, which will shorten the patient’s visit and enhance the duration of the healthcare chain. A win-win situation for both patient and the hospital.

The implementation of the iSOFT Afsprakenportaal BROKA fits in the hospital’s strategic targets to upgrade the service level for its patients. After the implementation of BROKA, the product will also be connected to ZorgDomein, creating a direct bridge to referring GP’s. In the third phase, the iSOFT Patient Service Portal will be implemented, by which patients can register themselves online and make appointments directly.

Easy accessible Solutions
With the Patient Service Portal, patients can also provide information to the hospital online, such as anamneses forms in preparation of a consult or diabetic related data. By providing this service portal, the Vlietland hospital breaks down access barriers for both patient and referring GP’s. The solutions are designed to gain time for all parties involved, because it reduces the duration of the hospital visit and optimizes the healthcare chain. Where necessary, internal processes will be supported and simplified by this solution.

How does BROKA work?
When patients have been referred by a GP, they can take direct active part in the continuation of their treatment. By making use of the by the Vlietland Ziekenhuis offered service, they can plan and reschedule appointments themselves. This directly increases the internal workload because the appointment is no longer made by the registration desk of the hospital. In reaction, patient satisfactory will grow by this fast and accurate planning procedure.

Direct connection with GP’s
The internet application BROKA is part of the iSOFT Afsprakensuite (Appointments). BROKA exists of a relegation portal – designed for online appointment planning and referral by GP’s – and a patient portal that enables patients to make online appointments 24/7. BROKA also forms an important role in the integration of GP’s whom refer patients via ZorgDomein and the appointment-application Afspraken V5, which is part of the hospital.